Scenario question | Operations Management homework help

Introduction

As operations manager you are responsible for designing and managing  processes that turn raw materials into finished goods and services. In  some cases, your customers only see the finished product, without any  knowledge of the process used to create and deliver the products to  them. Take the customers of Kibby and Strand, the company in our  simulations, for example. It is doubtful their customers come to the  factory where the clothes are being made. Customers in the scenarios are  deemed “satisfied” if the finished products arrive on time and are high  quality. In other words, our customers are not necessarily concerned  with the process, just the finished product.

However, not all businesses operate like Kibby and Strand. Take a  retail store or restaurant for example. When you visit one of these  establishments it is likely you will interface with a salesperson or  server, and if that person is rude or not helpful, then you may leave  without making a purchase even though the finished product may be  exactly what you wanted. 

In this week’s scenario, you are the manager of  a chain restaurant and company leadership has concerns younger diners  are not as satisfied with the “dining experience” as older customers.  This experience starts when the customer arrives at the restaurant and  carries through until they walk out the door.  In other words, there are  many opportunities for the customer to observe the process, and along  the way they formulate opinions that ultimate determine their  satisfaction with the experience.  If they are satisfied then they are  likely to come back in the future. Given that repeat restaurant  customers account for at least 33% of revenue, it is imperative  customers enjoy the experience and return in the future.

Source:

http://restaurantengine.com/customers-are-not-returning/ (Links to an external site.)

Unit Learning Outcomes

  1. Document the requirements for an operational product / service plan for an organization. (CLO 2, 4, 5, and 7)
  2. Analyze the risks to an organization resulting from a poorly formulated product / service plan. (CLO 2 and 7)
  3. Examine considerations for sustainability of a product /service plan. (CLO 2, 3, and 7)
  4. Prepare an operational product / service plan emphasizing efficiency  and suggested changes to improve operational outcomes. (CLO 1, 2, 3, 4,  5, 6, and 7)

Scenario Question

You are to role play an independent consultant for this assignment. Research a company or industry that is modifying its operations to  attract Millennial’s.  Prepare your submission as a combination impact  study and recommendation paper.  Basically, you are documenting how  Millennial’s are impacting the company / industry, and how the  organization should be trying to go after the Millennial market or  complete with it.  Also include any risks you identify.

This paper should be prepared as a Microsoft™ Word document, and then  attached to the unit discussion thread. There is no minimum or maximum  in terms of the word count; however, the response should explicitly  address all required components of this discussion assignment. The  document should be prepared consistent with the APA writing style (6th edition) and reflect higher level cognitive processing (analysis, synthesis and or evaluation).  

Instruction Guidance: It would be prudent to  consider content covered in chapter 4 of the textbook; however, there  are many other useful resources available on the Internet and in the  literature to support the construction of your action plan. 

This formal plan should be prepared as a Microsoft™ Word document,  and then attached to the unit discussion thread. There is no minimum or  maximum in terms of the word count; however, the response should  explicitly address all required components of this discussion  assignment. The document should be prepared consistent with the APA  writing style (6th edition) and reflect higher level cognitive processing (analysis, synthesis and or evaluation).  

    

Calculate your paper price
Pages (550 words)
Approximate price: -

Why Choose Us

Quality Papers

We value our clients. For this reason, we ensure that each paper is written carefully as per the instructions provided by the client. Our editing team also checks all the papers to ensure that they have been completed as per the expectations.

Professional Academic Writers

Over the years, our Acme Homework has managed to secure the most qualified, reliable and experienced team of writers. The company has also ensured continued training and development of the team members to ensure that it keep up with the rising Academic Trends.

Affordable Prices

Our prices are fairly priced in such a way that ensures affordability. Additionally, you can get a free price quotation by clicking on the "Place Order" button.

On-Time delivery

We pay strict attention on deadlines. For this reason, we ensure that all papers are submitted earlier, even before the deadline indicated by the customer. For this reason, the client can go through the work and review everything.

100% Originality

At Essay USA, all papers are plagiarism-free as they are written from scratch. We have taken strict measures to ensure that there is no similarity on all papers and that citations are included as per the standards set.

Customer Support 24/7

Our support team is readily available to provide any guidance/help on our platform at any time of the day/night. Feel free to contact us via the Chat window or support email: support@acmehomework.com.

Try it now!

Calculate the price of your order

We'll send you the first draft for approval by at
Total price:
$0.00

How it works?

Follow these simple steps to get your paper done

Place your order

Fill in the order form and provide all details of your assignment.

Proceed with the payment

Choose the payment system that suits you most.

Receive the final file

Once your paper is ready, we will email it to you.

Our Services

Essay USA has stood as the world’s leading custom essay writing services providers. Once you enter all the details in the order form under the place order button, the rest is up to us.

Essays

Essay Writing Services

At Essay USA, we prioritize on all aspects that bring about a good grade such as impeccable grammar, proper structure, zero-plagiarism and conformance to guidelines. Our experienced team of writers will help you completed your essays and other assignments.

Admissions

Admission and Business Papers

Be assured that you’ll definitely get accepted to the Master’s level program at any university once you enter all the details in the order form. We won’t leave you here; we will also help you secure a good position in your aspired workplace by creating an outstanding resume or portfolio once you place an order.

Editing

Editing and Proofreading

Our skilled editing and writing team will help you restructure you paper, paraphrase, correct grammar and replace plagiarized sections on your paper just on time. The service is geared toward eliminating any mistakes and rather enhancing better quality.

Coursework

Technical papers

We have writers in almost all fields including the most technical fields. You don’t have to worry about the complexity of your paper. Simply enter as much details as possible in the place order section.