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Table of Contents



People 2

Roles and Responsibilities 2

General Manager/Department Directors 2

Business Analyst/Targeter 3

System Administrator 4

Data Engineer 5

Investigator 6

    Data 7

Data Types 7

Pre-arrival Data 7

Intelligence Data 7

Confidential Informant Data 7

Data Sources 7

Internal Sources 7

Domestic Sources 8

Foreign Sources 8

Investigative Sources 8

Systems 8


Organizational Chart 9

Departmental Process 10






The purpose if this document is to illustrate the essential requirements of the Security Information Department (SID) for effective targeting and maximum risk mitigation of threats to the borders of the kingdom.


There are three pillars that are essential for the Security Information Department to be able to function effectively:

  • People:

This section refers to the skill sets essential for effective data gathering, date analysis, risk assessment and system administration and reporting.

  • Roles and responsibilities:


  1. General Manager/Department Directors
Role Description Oversee the operation of the Security Information Department.
Responsibilities Skills
§  Overall management and oversight of the SID.

§  Evaluate business needs and objectives of SID and prioritize key business cases/initiatives.

§  Drive value propositions with Management to support proposed business cases.

§  Responsible for the ROI of SID processes and ensuring that all border targets are achieved.

  1. Business Analyst/Targeter
Role Description Work with the functional teams to enhance detection logic to reduce red flags and create ad-hoc reporting.
Responsibilities Skills
§  Gathering, validating and documenting business requirements for SID Processes​.

§  Analysing data such as passengers, PNR and Intelligence or other Borders information or data.

§  Modelling business processes and identifying opportunities for investigative or operational process improvements​.

§  Identifying issues, risks and benefits of existing and proposed processes and outlining business impacts.

§  Creating functional specifications for solutions​.

§  Simplifying information and deciphering technical jargon so it is easily understood by the whole team​.

§  Implementing and testing of solutions​.

§  Supporting business transition and helping to establish change.

§  Effective stakeholder engagement

§  Problem solving, including the ability to understand and analyse problems and find solutions.

§  Critical thinking: The ability to think creatively and work collaboratively with teams to solve business challenges

§  Decision making: The ability to make decisions around things such as requirement prioritisation, scope, assessing viability of solutions SID.

§  Good listener & communicator: Requirement gathering is a key part of the role so the ability to ask the right questions and correctly understand the information received is essential

§  Documentation and writing skills: Business analysts will find themselves creating documents such as use cases and business requirement documents

§  Confident presenter: The ability to present findings and recommendations to senior leaders and to manage stakeholder meetings












  1. System Administrator
Role Description Administers the solution i.e. adds, moves, changes, apply patches, capacity planning.
Responsibilities Skills
§  Installing and configuring software, hardware and networks

§  Monitoring system performance and troubleshooting issues

§  Ensuring security and efficiency of IT infrastructure

§  Install and configure software and hardware

§  Manage network servers and technology tools

§  Set up accounts and workstations

§  Monitor performance and maintain systems according to requirements

§  Troubleshoot issues and outages

§  Ensure security through access controls, backups and firewalls

§  Upgrade systems with new releases and models (Deployment/DevOps)

§  Develop expertise to train staff on new technologies

§  Define and/or Update technical documentation, manuals and IT policies related to the SAS solution installed.

§  Proven experience as a System Administrator, Network Administrator or similar role

§  Experience with databases, networks (LAN, WAN) and paid management

§  Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery

§  Ability to create scripts in SAS, Python, R, or other language

§  Familiarity with various operating systems and platforms

§  Resourcefulness and problem-solving aptitude

§  Excellent communication skills

§  BSc/Ba in Information Technology, Computer Science, or a related discipline; professional certification (e.g. Microsoft Certified Systems Administrator (MCSA)) is a plus













  1. Data Engineer
Role Description The Data engineer is a technical person who’s in charge of architecting, building, testing, and maintaining the data platform as a whole. They will monitor incoming data, data quality management and modelling of all required data.
Responsibilities Skills
§  Analyse and organize raw data

§  Build data systems and pipelines

§  Interpret trends and patterns

§  Conduct complex data analysis and report on results

§  Prepare data for prescriptive and predictive modelling

§  Build algorithms and prototypes

§  Combine raw information from different sources

§  Explore ways to enhance data quality and reliability

§  Identify opportunities for data acquisition

§  Develop analytical tools and programs

§  Collaborate with data scientists and architects on several projects

§  Strong understanding of data science concepts

§  Expertise in data analysis

§  Hands-on experience with ETL tools

§  BI tools knowledge

§  ML frameworks and libraries: e.g. (but not specifically) TensorFlow, Spark, PyTorch,

§  Previous experience as a data engineer or in a similar role

§  Technical expertise with data models, data mining, and segmentation techniques

§  Knowledge of programming languages (e.g. SAS, R, Java and/or Python)

§  Hands-on experience with SQL database design

§  Great numerical and analytical skills

§  Big data technologies: Hadoop and Kafka

§  Degree in Computer Science, IT, or similar field; a master’s is a plus

§  Data engineering certification (e.g. Certified Data Engineer) is a plus









  1. Investigator
Role Description The Investigation resource analyses border data and other sources to identify fraud or other instances of border crime. They will conduct a preliminary investigation of high-risk entities or transactions to confirm a violation has occurred, then undertake the relevant investigative steps to resolve the potential issue. They file reports on their findings and support further investigation activities where applicable.
Responsibilities Skills
§  Conduct objective, fair, thorough, unbiased, and timely investigations into suspicion of criminal activities on the borders of the Kingdom.

§  Develop a high level of expertise on SID processes and systems with a particular focus on the visualisation and investigative capabilities.

§  Review and research evidence/ documents to analyse the overall fact pattern of claim and synthesize data into a professional workspace or report with recommendations.

§  Prepare and coordinate field assignments to obtain relevant evidence and information.

§  Coordinate with investigation teams to provide deposition strategies and aid enforcement resources where applicable.

§  Manage and prioritize a large and varied case load effectively and efficiently to achieve positive results.

§  The most important skill for the triage/investigator role is the ability to analyse and interpret complex material.

§  Border crimes investigators must be able to understand the legalese of relevant acts and statutes/policies and must be able to interpret complex, potentially doctored border documents.

§  They may also be called upon to present findings to management or subsequent investigation teams to explain the potential fraud waste and abuse that has occurred.

§  For these reasons, it is necessary that criminal border investigators be able to communicate clearly, effectively, and accurately.










  • Data:

This section refers to the various types and sources of data essential for effective targeting:


  • Data Types:

Pre-arrival Data:

  • This risk assessment process should include both mandatory and non-mandatory checks in law enforcement databases and has targeters looking for possible commercial linkages, previous enforcement, prior travel history and any other useful information that can be provided by domestic and foreign partners and used to determine the level of risk. A “target” is issued to intercept the traveler or goods upon their arrival to the kingdom.

Intelligence Data:

  • A key element in the new Targeting Business Model is a targeting process that is well-supported by the intelligence community in the kingdom and abroad. The intelligence information provided to targeters must be developed through the analysis of examination results and enhanced information sharing.


  • The new Targeting Business Model will see an increase to the number of intelligence officers and analysts and the intelligence community will provide critical support to the Center where the examinations will be conducted. In this new targeting Business Model, a number of regional employees will be responsible for maintaining good communication linkages between the Security Information Department and other government/private sources entities.

Confidential Informant Data:

  • A key element in the new Targeting Business Model is a targeting process that is well-supported by building relationships with informants both domestically and abroad. This process must contain mechanisms to ensure proper development of new relationships and well as maintenance of protocols regarding current informants both in terms of validating information received and maintaining anonymity of informants.


  • Data sources:


  1. Internal Sources:

This data refers to data collected within ZATCA, sources of this data would be:

  • Post seizure analysis.
  • Case analysis.
  • Historical behavior.






  1. Domestic Sources:

This data refers to data collected from OGA or other sources within the kingdom. Sources of this data would be:

  • Saudi FDA
  • General authority of aviation.
  • Ministry of Commerce.
  • Law enforcement Agencies
  • State Security


  1. Foreign Sources:

This data refers to data collected from foreign agencies outside the kingdom. Sources of this data would be:

  • Interpol
  • Customs of other countries.
  • Foreign data bases such as (Lloyd’s intelligence, GTA,…)


  1. Investigative Sources:

This data refers to data collected from intelligence operations. Sources of this data would be:

  • Confidential informants
  • Field investigations
  • Suspect questioning



  • Systems:


  • SAS:
  • Lloyds Seasearcher
  • Dark web datamining
  • Social media datamining

















  • Organizational Chart:


























  • Departmental Process:





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