A capabilities assessment _______ is an in-depth evaluation of an

Question 1 2.5 / 2.5 points

A capabilities assessment _______ is an in-depth evaluation of an organization’s capabilities.

Question options:





Question 2 2.5 / 2.5 points

All of the following constitute support activities except:

Question options:

technological development.



human resource management.

Question 3 2.5 / 2.5 points

An internal analysis involves an examination of the organization’s:

Question options:

mission and vision.

resources and capabilities.

strategic objectives.

functional and business strategies.

Question 4 2.5 / 2.5 points

The key to using a(n) ________ audit is to determine how well or poorly organizational functions are being performed.

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Question 5 2.5 / 2.5 points

Core competencies cannot be a source of ________, but can contribute to the development of ________.

Question options:

organizational goals; competitive advantage

dynamic capabilities; internal analysis.

competitive advantage; distinctive capabilities.

distinctive capabilities; organizational goals

Question 6 2.5 / 2.5 points

________ are the regular, predictable, and sequential patterns of work activities performed by organizational members.

Question options:

Organizational capabilities

Accumulated knowledge

Actual work activities

Organizational routines and processes

Question 7 2.5 / 2.5 points

Special and unique capabilities that distinguish the organization from its competitors are called _______ organizational capabilities.

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Question 8 2.5 / 2.5 points

After a current product-market profile has been assessed, the next step is to

Question options:

identify sources of competitive advantage and the disadvantage in the main product-market segments.

emphasize the interactions between the organization and customers.

conduct an external assessment of competitors.

All of the answer choices are correct.

Question 9 2.5 / 2.5 points

Internal analysis is important for identifying and evaluating an organization’s:

Question options:

strengths and weaknesses.

goals and objectives.

distinctive offerings.

mission and vision.

Question 10 2.5 / 2.5 points

The internal audit concentrates on the availability or lack of critical ________ and the level of ________.

Question options:

capital; skills

resources; capabilities

financial resources; management

skills; resources

Question 11 2.5 / 2.5 points

All of the following constitute primary activities except:

Question options:


marketing and sales.

outbound logistics.


Question 12 2.5 / 2.5 points

All of the following reflect questions asked of the management function during the internal audit except:

Question options:

Are jobs effectively designed?

What is the level of employee turnover?

Is the organization able to raise long-term capital?

Does the organization effectively use work teams?

Question 13 2.5 / 2.5 points

Customer value is determined by:

Question options:

a unique and different product.

a low-priced product.

the ability to respond to specific or distinct customer needs.

All of the answer choices are correct.

Question 14 2.5 / 2.5 points

Southwest’s capability of quick gate turnaround time and exceptional employee-customer interactions is known as:

Question options:

a distinctive organizational capability.

an exceptional opportunity.

a superior customer value.

a distinguished service.

Question 15 2.5 / 2.5 points

Which of the following are considered to be primary activities in a value chain analysis as outlined by Porter?

Question options:

Inbound logistics


Human resource management

Firm’s infrastructure

Question 16 2.5 / 2.5 points

Characteristics of dynamic capabilities include all of the following except:

Question options:

timely responsiveness.

reactive responsiveness.

rapid and flexible product innovation.

coordinating and deploying organizational resources and capabilities.

Question 17 2.5 / 2.5 points

The question, “Does the capability provide tangible customer benefits?” occurs under what step of the capabilities assessment profile which identifies distinctive organizational capabilities?

Question options:

Sort the core capabilities and competencies according to strategic importance.

Identify and agree on the key capabilities and competencies.

Describe all the organizational capabilities and competencies.

Prepare current product-market profile.

Question 18 1.25 / 2.5 points

The internal audit answers the questions of:

Question options:

Do the various functions have the needed resources to perform their assigned work activities?

How well do they perform these assigned work activities?

What are the organization’s primary opportunities and threats?

possessing the needed resources and then performing assigned work activities.

Question 19 2.5 / 2.5 points

Performance of ________ activities would not be possible without ________ activities.

Question options:

core; support

primary; support

support; primary

strategic; support

Question 20 2.5 / 2.5 points

Resources that are lacking or deficient and that prevent the organization from developing a sustainable competitive advantage, are known as:

Question options:





Online Exam 5

Question 21 2.5 / 2.5 points

The ________ strategy is one in which an organization continually innovates by finding and exploiting new product and market opportunities.

Question options:





Question 22 2.5 / 2.5 points

Which of the following is a possible production-operations management strategy?

Question options:

Selective specialization

Inventory management systems

User positioning

Market logistics

Question 23 2.5 / 2.5 points

The ________ strategy is one in which an organization continually innovates by finding and exploiting new product and market opportunities.

Question options:





Question 24 2.5 / 2.5 points

One factor that would lead to high-performance work practices is

Question options:

using contingent pay.

forming problem-solving groups.

conducting attitude surveys.

All of the answer choices are correct.

Question 25 2.5 / 2.5 points

The marketing mix is commonly known as the

Question options:





Question 26 2.5 / 2.5 points

Which of the following is NOT a possible dimension for identifying strategic groups?

Question options:

Units sold



Geographic scope

Question 27 2.5 / 2.5 points

Which of the following is included under the product functional strategies?

Question options:





Question 28 2.5 / 2.5 points

In Porter’s cost leadership strategy, the main goal of the cost leader is to have the lowest ________ in the industry.

Question options:





Question 29 2.5 / 2.5 points

The role of top-level decision makers in the strategic management process is to:

Question options:

establish the overall operational goals.

develop the overall goal that the organization hopes to achieve.

establish functional strategies.

supervise line managers.

Question 30 2.5 / 2.5 points

________ strategies are the short-term goal-directed decisions and actions of the organization’s various functional areas.

Question options:





Question 31 2.5 / 2.5 points

Which of the following is NOT one of Miles and Snow’s adaptive strategies?

Question options:



Cost leader


Question 32 2.5 / 2.5 points

Which of the following is NOT a way to segment specialized market niches?

Question options:

Price consciousness


Type of customer

Product line segment

Question 33 2.5 / 2.5 points

The ________ point(s) to the strategic issues organizational decision makers need to address in their pursuit of sustainable competitive advantage and high levels of performance.

Question options:

portfolio analysis

distinctive capabilities


SWOT analysis

Question 34 2.5 / 2.5 points

The two main support processes in an organization are:

Question options:

production systems and marketing systems.

procurement systems and HR systems.

financial accounting systems and HR systems.

information systems and financial accounting systems.

Question 35 2.5 / 2.5 points

When a company builds a profitable business by “stealing” ideas from other successful peers, it is following a(n) ________ strategy.

Question options:





Question 36 2.5 / 2.5 points

An organization’s ________ strategies reflect its commitment to and treatment of its employees.

Question options:





Question 37 2.5 / 2.5 points

________ is when organizations battle or vie for some desired object or outcome.

Question options:





Question 38 2.5 / 2.5 points

Ms. James has decided to use a computerized order taking and fulfillment system in the new location for her retail shop. She is demonstrating her ability to give attention to which of the following strategies?

Question options:


Human resources



Question 39 2.5 / 2.5 points

Designing which of the following systems involves making sure we have the information we need, when the information is needed, and in the form needed?

Question options:


Human resources



Question 40 2.5 / 2.5 points

________ refer(s) to the process of creating and providing goods and services.

Question options:



High-performance work practices

Information system

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